Shipping info

 FREE WORLDWIDE SHIPPING ON ALL ORDERS!

WHEN WILL I RECEIVE MY ORDER?
100% of orders are shipped within 1-3 business days (handling time). Orders placed over the weekend are dispatched on Mondays.

SHIPPING TIME

• USA: 4-5 Business Days Shipping
• Canada: 4-5 Business Days Shipping
• EU: 4-5 Business Days Shipping
• Rest of the world: 6-9 Business Days Shipping

Handling time 1-3 business days + shipping time 4-5 business days = total delivery time 5-8 business days.

WHAT CARRIERS DO YOU USE?
We ship with UPS or FedEx. Therefore we recommend adding your phone number at checkout for easy tracking and communication.

HOW DO I TRACK MY ORDER?
When you've placed your order, you will receive a confirmation email about your order details and payment. Within 1-3 days, your order is ready to ship. You will now receive a second email with your tracking number and a link to track your order.

(It can take up to 24 hours to get the link active after receiving the tracking number) That is because of UPS and FedEX tracking system.

If you didn't get the second email with a tracking number, please contact us at info@vincentmoretti.com, and we will help you.

FAILED DELIVERY ATTEMPT. HOW IT HAPPENS AND WHAT TO DO.
Most common reasons for a failed delivery attempt. 

1. The receiver was absent, meaning there was no one at the address to receive the parcel.
2. The delivery address was incorrect/incomplete. This does not necessarily mean that you wrote down the wrong address. It can be that the instructions were unclear or that some details were missing.
3. The courier could not access the delivery location.

If this scenario should happen, please contact UPS or FedEx, and they will help you. If you don't get any help from them, please contact us at info@vincentmoretti.com and we will help you.

(We recommend adding your phone number at checkout for easy tracking and communication)